This seems an odd issue, as its the app as a whole that isn’t working, rather than streams just not playing. We’ve tested this on a couple of various iOS devices – iPhone 11 Pro and iPad Pro 2020 – and both start up briefly, sometimes show a flash of the music library screen but then crash. Deleting the app and reinstalling or restarting the phone also doesn’t help the situation – we’ve tried both so you don’t have to. Hardly ideal when you want to listen to that crafted playlist while you’re working. While the service seems to still be working on Android, the web and through Sonos streaming speakers, try to open the app on iOS and you’ll be thrown straight back to your homescreen. UPDATE: The Verge is reporting that other apps are affected too, including TikTok and Tinder, and that it might be a Facebook SDK problem. We’re currently investigating, and we’ll keep you posted here!
This news has spread throughout Twitter and Spotify itself has responded. Spotify’s iOS apps seem to be having problems at the minute, with the service crashing on all the iOS devices we tested it on it. It seems that the music streaming service isn’t currently working for some users, with its iOS apps currently completely unresponsive. Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.UPDATE: It seems that the issue has been fixed and we can now get Spotify working again on our iOS devices.If this didn’t help, you may need to troubleshoot further with the device's manufacturer. Your SD card is not causing problems, try removing it (Android only).Your device's battery is sufficiently charged.Your firewall isn’t blocking Spotify (desktop only).Your device has at least 250MB of available memory.Your device is supported for Spotify and up-to-date.If it doesn’t, it could be an issue specific to your device.
Is it your device? See if the issue happens on a different device, or when using the web player. Songs can be grayed out if they're not available in your market.Check your network connection, or switch to a different network.Check your device is not in offline mode.Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify. Make sure your internet connection is stable.Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.
If you're having technical issues when playing something on the Spotify app, try these first:
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